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Privacy Policy

This is translated from its original french version. For legal matters, refer to the original.

Date of last update : 18/11/2023

The purpose of this Privacy Policy (the "Policy") is to formalize our commitment to the privacy of the users of the Gahomi website (the "Website") operated by Gahomi SAS.

The Charter and the General Terms and Conditions of the Website form a contractual whole. All capitalized terms not defined in the present Charter are defined in the General Conditions which can be consulted here: Terms of use.

In the context of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016 ("GDPR") and under the conditions set out below.

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in connection with the provision of our Services or the communication to offer such Services exclusively, in strict compliance with the GDPR.

We only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. Thus, you will never be asked to provide personal data considered as "sensitive", such as your racial or ethnic origins, your political, philosophical, or religious opinions.

By registering on the Site, you authorize us to process your personal data in accordance with the Charter. If you do not agree with the terms of this Charter, please refrain from using the Site and the Services.

1. When do we collect your personal data and what data is collected?

We may collect and store your personal data, in particular when you

  • browse the Site

  • fill the forms to contact us

  • contact us

We use your personal data to enable the implementation and management of the Site's Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site, and our approach. This information is used solely by us to better tailor our Services to you.

If you have opted-in to receive emails and messages from us when you create an account, you will receive emails and text messages about our products and promotions. We will then use the personal data you provided when you registered. You can unsubscribe from these mailings at any time.

1.1 Browsing the Site

Login Data. Each time you connect to our Site, we collect personal data such as, but not limited to, your IP address and the MAC address of your computer, the date and time of connection, and information about the browser you are using.

Navigational Data. We also collect information that identifies how you access the Site, which pages you visit, and for how long. In this context, we may use Cookies as specified in paragraph 6 below.


Contact forms are made available on the Site. In accordance with the General Terms and Conditions, you will be asked to fill in a certain amount of personal data when creating the form, in particular your first and last names, your email address, and your telephone number.

1.3 Subscription to our Newsletter

When creating your Account, you can give your prior consent to receive our newsletters concerning news, new products, services, and promotions, as part of the Services.

You can also consent directly to receive our newsletters by entering your email address in the appropriate places on the Site.

In any case, you have the right to withdraw your consent to receive such newsletters at any time and without charge under the conditions provided in paragraph 6 of the Charter.

1.4 Contact

In order to follow up on the requests you may make to our Customer Service and to confirm the information concerning you, we may use your name, first name, e-mail address, and telephone number.

2. How do we protect your personal data?

We have implemented technical and organizational security measures to ensure the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or accessed by unauthorized parties. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their likelihood.

However, it should be noted that no security measure is infallible and we are therefore unable to guarantee absolute security for your personal data.

3. When do we share your personal data?

3.1 Sharing of your personal data with third party companies

When you browse the Site, your personal data may be transmitted to external service providers. These third parties provide a service on our behalf and in our name in order to allow the proper functioning of the Services.

Personal data may be transferred to countries outside the European Union for the purpose of storing information in a dedicated storage space (e.g. Google Drive or OneDrive).

In accordance with the GDPR, all transfers of personal data to a country outside the European Union and/or not offering a level of protection considered sufficient by the European Commission have been subject to cross-border flow agreements in accordance with the standard contractual clauses issued by the European Commission.

Except in the case where a third party asks you to accept a privacy policy and terms of use specific to that third party, third party companies that have received your personal data have agreed to process your personal data only for the purpose of providing our Services.

We will never, without your prior consent, share your personal data with third parties for marketing and/or commercial purposes.

3.2 Sharing with authorities

We may disclose your personal data to administrative or judicial authorities when disclosure is necessary for the identification, arrest or prosecution of any individual who may be prejudicial to our rights, of any other user or of a third party. Finally, we may be legally required to disclose your personal data and cannot object to such disclosure.

4. How long do we keep your personal data?

We will keep your personal data for no longer than is necessary for the purposes for which they are processed in accordance with the uses set out in this Charter and in compliance with laws and regulations.

5. Cookies: how do we use them?

5.1 What is a cookie?

A cookie is a text file that may be deposited in a terminal when an online service is consulted with a browser. A cookie file allows its issuer, during its period of validity, to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer.

In any case, the cookies deposited on your navigation terminal with your agreement are destroyed 13 months after their deposit on your terminal.

5.2 What is the purpose of the cookies issued on our Site?

The cookies that we issue allow us to :

to establish statistics and volumes of frequentation and use of the various elements composing our Site (sections and contents visited, itinerary), allowing us to improve the interest and ergonomics of the Site and, if necessary, of our products and services;

to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and software for viewing or reading that your terminal has;

to memorize information relating to a form that you have filled out on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (subscribed service, contents of an order basket, etc.);

to allow you to access reserved and personal areas of our Site, such as your account, thanks to identifiers or data that you may have previously entrusted to us and to implement security measures, for example when you are asked to connect again to a content or a service after a certain period of time.

During your navigation on the Site, cookies from social networks may be generated, in particular through the use of sharing buttons that collect personal data.

When you first visit the Site, a cookie banner will appear on the home page. A clickable link allows you to learn more about the purpose and operation of cookies and refers you to this Charter. Continuing to browse on another page of the site or selecting any element of the Site (in particular: image, text, link, etc.) materializes your acceptance of the deposit of the cookies concerned on your computer.

5.3 How can you control the cookies used?

You can configure your browser software at any time so that cookies are stored in your terminal or, on the contrary, that they are rejected (either systematically or according to their sender). You can also configure your browser software so that you are offered the option of accepting or rejecting cookies from time to time before a cookie is stored in your terminal.

Please note: any setting may modify your Internet navigation and your conditions of access to certain services requiring the use of cookies. We decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility of recording or consulting the cookies necessary for their functioning and which you would have refused or deleted. This would be the case if you tried to access our content or services that require you to be identified. This would also be the case if we (or our service providers) could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings, or the country from which your terminal seems to be connected to the Internet.

5.4 How to configure your browser?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies. Below is information about the major browsers.

For more information, please contact the support of your browser's editor.

For more information on cookies, you can consult the CNIL website.

6. What are your rights?

You are the only one who has communicated the data in our possession, through the Site. You have rights on your personal data. In accordance with the regulations on the protection of personal data, in particular articles 15 to 22 of the RGPD, and after having proven your identity, you have the right to ask us for access to your personal data, to rectify or delete them.

In addition, within the limits of the law, you also have the right to object to the processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time, and the right to portability of the personal data provided.

You can contact our Services to exercise your rights at the following e-mail address:, enclosing a copy of an identity document with your request.

Furthermore, you can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email. You can also unsubscribe by sending a message to the following address:

7. Can we modify the Charter?

We reserve the right to modify the Charter at any time. It is thus recommended to you consult it regularly. If we make any changes, we will post those changes on this page and in other places as we deem appropriate in light of the purpose and significance of the changes.

Your use of the Site after any changes signifies your acceptance of those changes. If you do not agree to certain material changes to this Policy, you should discontinue use of the Site.

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